Windows:Error Message 0x800CC0E

When a customer contacts you regarding email problem that has displayed the error message "0x800CC0E", follow the Troubleshooting:

Reason: This problem could be caused by:

1. a temporary network problem: Check with your mentors, Look up http://supportservices.msn.com go to "Network Status", and the "Today's News" section on the Support Web Home page.

2. a subscriber's network connection

3. an improper server name setting in Outlook Express

4. Email Virus protection- go to System Tray and see if the email virus protection is enabled, if YES refer the user to their Virus Protection Company if NO continue with the troubleshooting

5. Oeconfig or POP3 Roll back tool will cause the error the first time user signs in to OE- caused when folders try to synchronize

To properly troubleshoot this issue, you must follow these probing questions in order:

First, ask the customer: "Do you use MSN Explorer e-mail?" "Did you convert your mail to be viewed in OE?" "Has your e-mail ever worked properly?"

User has converted from POP3 mail to IMAP in OE

1. Ask the user to click on the "Hide" button on the error message

2. Click on Send and Receive

3. The system will automatically synchronize the folders